Targeted Case Management Services What It Is, What a Case Manager Does, and How It Can Help
Getting the right care is rarely as simple as booking a single appointment. For many people, especially those living with mental health conditions, substance use challenges, or complicated medical and life circumstances, the hardest part is figuring out where to turn and how to keep everything moving in the right direction. Appointments, insurance, benefits, housing, transportation, and follow-up can quickly become overwhelming.
That is where targeted case management comes in. At Agape Health and Wellness, our case managers walk alongside individuals and families, helping them find services, connect with providers, and stay on track toward their goals.
This guide explains what targeted case management is, what a targeted case manager does, the types of support available, and how to get started in Florida.
What Is Targeted Case Management?
Targeted case management (TCM) is a set of professional coordination, advocacy, and support activities that help individuals navigate complex healthcare, mental health, substance use, and social service systems.
The word "targeted" means the service is focused on people with specific, identified needs, such as a mental health condition, a substance use disorder, or both. Rather than leaving a person to sort through multiple systems alone, a case manager acts as a dedicated point of contact who helps identify needs, arrange services, and follow through so that nothing falls through the cracks.
In simple terms, targeted case management helps you:
Understand what services are available
Access the right care and community resources
Coordinate between doctors, therapists, agencies, and other supports
Advocate for your needs when systems feel confusing or hard to reach
Stay connected to care over time
Is Targeted Case Management the Same as Therapy?
No, but the two work well together. Therapy focuses on emotions, thoughts, and behavior change. Case management focuses on practical support and coordination, such as getting to appointments, applying for benefits, or connecting with housing and community resources. Many people benefit from both at the same time.
What Does a Targeted Case Manager Do?
A targeted case manager is a trained professional who serves as your guide, organizer, and advocate. While specific duties vary by program, a case manager typically:
1. Assesses Your Needs
Your case manager starts by getting to know you: your situation, strengths, challenges, supports, and goals. This helps identify what kind of help will make the biggest difference.
2. Develops a Personalized Care Plan
Together, you set priorities and goals and outline the steps to reach them. Your plan is designed around you, not a one-size-fits-all model.
3. Connects You to Services and Resources
Your case manager helps link you with providers and community supports, which may include:
Mental health and substance use treatment
Primary care and specialty medical care
Housing and community programs
Benefits and insurance assistance
Transportation and other practical supports
4. Coordinates Care Across Providers
When you see several providers, your case manager helps keep everyone informed and working toward the same goals, so your care is organized and consistent.
5. Advocates on Your Behalf
Navigating healthcare and social service systems can be difficult. Your case manager helps you speak up for your needs, understand your options, and access the services you are eligible for.
6. Provides Ongoing Support and Follow-Up
Regular check-ins help you stay engaged, solve problems as they come up, and adjust your plan as your needs change.
7. Supports You During Difficult Moments
If a crisis or setback occurs, your case manager can help you reconnect with care and coordinate next steps.
Types of Programs and Support Offered
Targeted case management can support people in a variety of situations. Depending on your needs, support at Agape Health and Wellness may include:
Mental Health Case Management
Support for individuals living with conditions such as anxiety, depression, trauma-related disorders, and other emotional or behavioral concerns, including help staying connected to treatment.
Substance Use and Recovery Case Management
Coordination and support for people working toward recovery, including connections to treatment, community supports, and recovery-focused resources.
Co-Occurring Mental Health and Substance Use Support
Coordinated care for people facing both a mental health condition and a substance use disorder, so that both are addressed together.
Intensive Case Management (ICM)
More frequent, hands-on support for people with higher levels of need who benefit from closer coordination and regular contact.
Child, Adolescent, and Family Support
Help for young people and their families navigating behavioral, emotional, or developmental concerns, along with school, health, and community resources.
Care Coordination and Transition Support
Assistance when moving between levels of care or settings, such as following a hospital stay, crisis, or change in living situation, to help you stay connected and supported.
Health, Benefits, and Community Resource Navigation
Help understanding insurance, applying for benefits, finding housing options, and connecting with community programs.
How Targeted Case Management Can Help
People often turn to case management when things feel too complicated to handle alone. It can help you:
Reduce overwhelm by giving you one person to turn to
Stay connected to treatment with reminders, coordination, and follow-up
Get practical needs met, such as benefits, transportation, and community resources
Improve communication between your providers
Feel supported and heard as you work toward your goals
Build independence by learning to navigate systems with confidence
Case management does not replace your independence. Its purpose is to build your skills and connections so you can move toward stability and self-sufficiency.
Frequently Asked Questions
The Basics
What is targeted case management? It is a service in which a trained case manager provides professional coordination, advocacy, and support to help you navigate healthcare, mental health, substance use, and social service systems. It is designed for people with specific identified needs.
What does a case manager do? A case manager assesses your needs, builds a care plan with you, connects you to services and resources, coordinates between providers, advocates on your behalf, and follows up regularly.
What is the difference between case management and therapy? Therapy focuses on emotions, thoughts, and behavior change. Case management focuses on practical support and coordination. Many people use both.
What is the difference between targeted and intensive case management? Both connect you with care and resources. Intensive case management typically involves more frequent, hands-on contact for people with higher needs. Our team can explain which fits your situation.
Eligibility
Who qualifies for targeted case management? Eligibility typically depends on having a qualifying need, such as a mental health condition, substance use disorder, or both, along with program and insurance requirements. Contact us and we will help you determine whether you qualify.
Do I need a diagnosis? An assessment or documentation of need is often part of the process. Our team will explain what is required for your situation.
Do I need a referral? Requirements vary by insurance and program. Contact us and we will tell you what is needed.
Can children and teens receive case management? We support young people and their families. Contact us to discuss ages served and your family's needs.
Cost and Insurance
Does Medicaid cover case management? Medicaid covers certain case management services for eligible individuals, and coverage depends on your plan and qualifying needs. Contact us and we will verify your benefits.
What insurance do you accept? We accept Aetna/CVS Health, Humana Inc, United Health Care, and Medicare Part B/ Medicare of Florida if your insurance is not listed click here to get your insurance verify https://www.ahawc.org/verifyinsurance
How much does case management cost? Costs depend on your plan and eligibility. We will explain any expected costs before you begin.
What if I do not have insurance? Contact us to discuss the options available to you.
Getting Started
How do I get started?
Call us at [PHONE NUMBER] or complete our contact form.
We will answer your questions and verify your insurance.
We will schedule your first appointment and begin an assessment.
What should I bring to my first appointment? Bring a photo ID, your insurance card, a list of current medications and providers, and any paperwork related to your care, benefits, or housing. If you do not have everything, that is okay.
What happens at the first meeting? You and your case manager will talk about your situation, strengths, and goals, and begin building your care plan.
How long will I work with a case manager? It depends on your needs. Some people need short-term support, while others benefit from longer-term coordination. Your plan is reviewed regularly.
Practical Help
Can a case manager help with housing, benefits, and appointments? Case managers can help you explore housing options, understand and apply for benefits, and coordinate appointments and community resources. Specific programs and availability vary.
Can you help if I have both a mental health condition and a substance use issue? Yes. We support people with co-occurring conditions and coordinate care so both are addressed.
Can family members be involved? With your permission, family involvement can be a valuable part of your support.
Privacy and Safety
Is my information confidential? Yes. We follow federal and state confidentiality laws, including HIPAA. There are limited legal exceptions, such as imminent risk of harm, which we will explain to you.
What if I do not connect with my case manager? Let us know. Your comfort matters, and we will discuss options with you.
What if I am in crisis? If you or someone you know is in immediate danger, call 911. For emotional distress or thoughts of suicide, call or text 988, the Suicide & Crisis Lifeline, available 24/7.
Serving Communities Across Florida
Agape Health and Wellness provides CASE MANAGEMENT SERVICES to individuals and families in major cities across Florida, including:
Jacksonville
Orlando
Tampa and St. Petersburg
Miami, Fort Lauderdale, and South Florida
Tallahassee
Gainesville
St. Augustine
Not sure whether we serve your area? Contact us and we will help you find the right option.
Take the First Step Today
You do not have to navigate complicated systems alone. Whether you are seeking support for yourself, your child, or someone you love, the team at Agape Health and Wellness is here to listen, coordinate, and advocate alongside you.
📞 Call:904-661-1592📍 Location: 11555 Central Parkway
Jacksonville, Fl 32224
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