Question 1

Who can receive mental health services?

Accepted Answer

Agape serves children, adolescents and adults. Eligibility depends on the requested service, clinical need, provider availability, program requirements and insurance authorization when applicable.

Question 2

What to Expect at Your First Appointment

Accepted Answer

Your first appointment is an opportunity to discuss your concerns, history, strengths and goals. Our team will review relevant health and behavioral health information, assess your needs and recommend appropriate next steps. You will have an opportunity to ask questions and participate in treatment planning.Please Bring• Photo identification• Insurance card, if applicable• A current medication list• Relevant treatment, discharge or referral records• Parent or guardian documentation for a minor• Any forms requested by Agape before the visitConfidentialityAgape protects patient privacy in accordance with applicable law. Before services begin, patients receive information about confidentiality, its limits and their privacy rights.Accessibility and CommunicationPatients who need a reasonable accommodation, language assistance or help accessing services should contact Agape before the appointment so the team can discuss available support.

Question 3

Do I need a referral?

Accepted Answer

Referral requirements vary by service and insurance plan. Call Agape or use the insurance-verification process for guidance

Question 4

Do you provide telehealth?

Accepted Answer

Yes. Telehealth is available for eligible Florida patients when clinically appropriate and permitted for the requested service.

Question 5

Do you offer Saturday appointments?

Accepted Answer

Yes. Saturday in-person services are available by appointment.

Question 6

Is crisis support available after office hours?

Accepted Answer

Agape’s behavioral health crisis support is available by phone 24 hours a day, 7 days a week. In-person services are available during normal business hours, with Saturday services by appointment.

Question 7

Will I automatically receive medication?

Accepted Answer

No. Medication is prescribed only when a qualified provider determines that it is clinically appropriate after an evaluation.

Question 8

What should I do during an emergency?

Accepted Answer

Call 911 or go to the nearest emergency department for immediate danger or a life-threatening emergency. Call or text 988 for free, confidential crisis support. You may also call Agape at 904-661-1592 for its 24/7 behavioral health crisis phone support.